Agent Networks at the Last Mile (A CGAP Course)

Customers and Uses of Digital Payments

Agent Networks at the Last Mile (A CGAP Course)


This 5-week course is on Cash In/Cash Out (CICO) agent network development in rural areas. It follows 5 Modules and guides students through the fundamentals of launching and expanding CICO networks.

Course Details

Start Date

April 27, 2023

Enroll By

April 23, 2023

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Start Date

October 26, 2023

Enroll By

October 22, 2023

Enroll Now


5 Weeks




Agent Networks at the Last Mile (A CGAP Course)

Course Information

Is This Course For You?

In order for you to gain the most from attending this 5 module course, it is recommended that you have a background working with CICO agent networks and have a basic understanding of the issues that agent networks are facing when it comes to expanding their networks, regulations relating to CICO agent networks, policies that can be implemented to grow these networks and how we can make these networks more gender-inclusive.

Throughout the course, you will be provided with opportunities to develop relationships with peers and other key stakeholder groups as well as contribute to a network dedicated to advocating for developing inclusive people-centred approaches.

What Are The Intended Outcomes?

Following the completion of this course, you will be able to identify the significance and value of agent networks for long-term growth in digital finance markets and have gained the knowledge and skills required to explain a set of solutions that public and private stakeholders can each take to viably extend the reach and quality of agent networks in rural areas (DFS providers, agents, agent network managers, liquidity sources, government, development agencies and global or regional funders)

You will also be empowered to advocate for the value of gender equality and geographical inclusivity in expanding agent networks and implement solutions with strong buy-in from multiple key stakeholders (local DFS providers, policymakers and regulators and external funders and development agencies).