Consumer Protection

Regulation of Digital Financial Services

Consumer Protection

$250

Financial Aid Available


This 4-week course is an introduction to consumer protection in digital financial services and its key implementation challenges.

*Available in French

Course Details

Start Date

Sep 23, 2022

Application Deadline

Sep 18, 2022

Duration

4 Weeks

Delivery

Online
Icon-CERTIFICATION

Certification

Digital Frontiers Institute
Consumer Protection

Course Information

Is This Course For You?

Consumer protection rights and laws are often a secondary consideration for many digital financial services companies. However, when implemented correctly, they will help digital financial services businesses achieve their strategic goals.

As the industry is growing, many new consumers are entering the market. This growth is the greatest opportunity yet to achieve global financial inclusion, especially since many of the consumers entering the market did not previously have access to any financial services. This also presents a significant challenge to the industry, as only about 30% of registered accounts are active globally.

This new consumer base is vulnerable and needs to feel like they are in control in order to build up trust in these new and complicated financial services and to feel safe enough to become more active. Consumer protection principles and guidelines offer the necessary tools to make consumers feel protected and to increase their activity rates, which will support the growth of more digital financial services businesses.

If you’re working in digital money or digital finance as a business manager or a risk professional, and you want to develop a better understanding of how to incorporate consumer protection rights into your business strategy, our Consumer Protection course is for you. Consumer protection professionals who want to learn how to better work with digital financial services providers will also find a lot of value in this course.

What Are The Intended Outcomes?

Students will leave the course with a deep understanding of what consumer protection in digital financial services looks like, what the key implementation challenges are and how it links to and supports digital finance business strategies.

Curriculum Outline

Module 1


Introduction and Key Regulatory Aspects

  • An Introduction to Consumer Protection in Digital Financial Services (DFS)
  • Regulatory Aspects
  • Fair Treatment of Customers
  • Protection of Customers Funds

Module 2


Core Consumer Protection Themes

  • Customer Education
  • Information Disclosure and Transparency
  • Customer Recourse and Dispute Resolution
  • Responsible Lending

Module 3


Key DFS Business Aspects and How They Relate to Consumer Protection

  • Product Design
  • User Interface Design
  • Agent Network Management
  • System Availability

Module 4


DFS Risk Management and Goal Alignment

  • Customer Privacy
  • Fraud
  • Risk Management
  • Goal Alignment