Mobile Money Operations

Technology and Operational Enablers

$250

Financial Aid Available

This 5-week course provides practical insights for professionals who wish to develop a mobile money service, supported with real-world examples of mobile money businesses.

*Available in French

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First Intake

Start Date

February 6, 2025

Enroll By

February 2, 2025

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Second Intake

Start Date

June 19, 2025

Enroll By

June 15, 2025

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Duration

5 Weeks

Delivery

Online

Certification

Digital Frontiers Institute

Mobile Money Operations

Is This Course For You?

Starting a mobile money business can be difficult. This 5-week course is designed to help professionals start or build businesses providing financial services on mobile devices. Drawing on practical, real-world examples, students will gain an understanding of what a successful mobile money business looks like and what specific support and tools they need to become self-sufficient and resilient.

Our Mobile Money Operations course has been developed with professionals in mind. Providing a complete cross-section of mobile money operations, this course walks students through the practical steps needed to start a mobile money service and make it successful. If you already work in a mobile money organisation or you want to start or join one, this course is for you. It is also extremely useful for skills development training within any organisation that provides advisory, consulting, regulatory or oversight support to mobile money businesses.

What Are The Intended Outcomes?

Students will leave the course armed with the tools, terminology and knowledge they will need to guarantee success in the mobile money industry, participate in key discussions and establish a strong professional network.

Curriculum Outline

Module 1

Getting to a Go/No-Go Decision

Minimum requirements to provide mobile money services.
Quantifying and scoping the marketing opportunity.
Understanding how your business can best fit into a regulatory environment.
Validating customer research and incorporating this in your end-to-end customer experience.

Module 2

Organisation and Infrastructure

Exploring common principles for successful organisational design.
A mobile money rollout from conception to launch.
Understanding the process and criteria when selecting a platform.
Reviewing the key decisions that can impact a platform implementation.

Module 3

Considerations Operational Considerations and Establishing Operations

Business processes for core business design and operational design.
Different customer touch-points and how they can support the business.
Relevance of an anti-money laundering framework in delivering mobile financial services.
Important tools that need to be in place during the building and operational stages of the business.

Module 4

Preparing and Executing a Go-To-Market Plan

KYC requirements for customers and agents alike.
Considering the various tools of agent management and how this can be a differentiator for your business.
Exploring e-money management to understand flows and transactions on the mobile money platform.
Reviewing over-the-counter and self-service business models.

Module 5

Improving Your Mobile Money Business

How and where to connect your mobile money business to the ecosystem.
How to evolve your product to suit your market from pricing and design to different approaches in marketing.
Examples of initiatives that have successfully improved mobile money businesses over time.

Course Details

First Intake

Start Date

Enroll By

Second Intake

Start Date

Enroll By

Duration

Delivery

Certification

Course Information

Curriculum Outline

Module 1

Module 2

Module 3

Module 4

Module 5

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